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Global e-line
The Unparalleled CRM Alternative

Analytical, Global e - line makes it possible to analyze the activity of your Help Desk or Customer Support, thanks to statistical indicators. All data included in the files can be extracted and used in your reporting.

Easy to implement: no installation is needed on the workstations, thanks to the Full Web Architecture. A Web browser is sufficient to use Global e - line.

Global e - line is made up of several modules, each of which has functionalities intended to be used by different parties:
GL Contact has been designed for your customers, who can consult the solutions database, ask questions and follow-up on the progress of their on-going inquiries.
GL Expert has been designed for your experts, who use it to enter the inquiries, answer the questions asked by the customers, manage the files, etc. Some options in this module make it possible to extract statistics or make reporting on the activity of your customer support or Help Desk activity.
GL Manager is dedicated to the manager, who configures the application (modification of vocabulary, composition and contents of the screens, etc.). The managers can also manage all the data and define access rights.
GL Solutions is the module managing the solutions base, allowing to capitalize your company's know-how.

Global e - line can instantly access important information to solve the customers questions and problems rapidly and correctly.

Global e - line has also proven efficient in monitoring complex projects, within the implementation of technologies or applications used by nomad or dispersed teams.

The Full web architecture then becomes an important asset to guarantee the complete availability of the application and the capitalization of the know-how.

Fully integrated software package, with multiple configuration and evolution options, Global e - line helps the companies to reach the highest possible level of quality in their Customer relations.