The GL Manager module in Global e - line

Introducing a new software tool in a company is often difficult. For example, the users need training, they must get used to a terminology, which is more or less well adapted to their specific field of business, and the daily procedures must be changed in order to get the most out of using the software...

At BusinessLine, we anticipate these problems, and we have acted accordingly to avoid inconveniencies. That is why we advice you to spend some time discussing your procedures and your terminology with a BusinessLine consultant before installing Global e - line.

The GL Manager module in Global e - line has been designed for the managers. Global e-line is extremely flexible. The many configuration options make it certain that you will get a Customer Relationship Management software that meets your needs, without useless or inconvenient features. One of our consultants will help you configuring the Global e-line environment to fit your procedures and your terminology. Thus, when the software is put into production, your employees will recognize the terminology and the procedures they are used to work with.

In GL Manager you can adapt the software if your company procedures or terminology change. GL Manager regroups the management of the product or topic files which are the subjects of the inquiries treated by your Help Desk or Customer Support, as well as the employee files, customer files, vendor files, etc. Global e-line adapts to your needs.

Why? Because each company is unique, and because it is important to distinguish the capabilities that make you better than your competitors.