If you are currently getting to know BusinessLine and Global e - line, this presentation will allow you to obtain a general overview of our company and our products & services. It contains a presentation of BusinessLine as software provider and of our generic and specialized vertical CRM / ERM software solution Global e-line (Telecom, Engineering, Finance, Public Sector). In a few slides we present the status and the perspectives of the CRM / ERM market and an overview of the position of BusinessLine compared to the Anglo Saxon competitors. The basic principles of Global e - line are explained and the technical architecture is presented.

Operational and Technical Specifications: 3,3 Mo (38 pages)

The Operational and Technical Specifications contain the technical requirements for Global e - line. Detailed descriptions of the functions are illustrated with screen shots allowing to get acquainted with the Global e - line interface. The possibilities of taking in charge the Global e - line workflow are illustrated through Customer Service / Help Desk examples. The presentation also concerns the performance of SQL Server, and, more generally, arguments for the technological choice of the used Microsoft server applications (IIS, SQL Server,...), and of development tools.

Global e-line User Guide : 5 Mo ( 101 pages)

The Global e - line User Guide is one of the manuals included in the Global e - line software package. This guide is meant for users of the modules in Global e-line (GL Contact, GL Expert and GL Manager). It will allow the fast adoption of each of these modules. To receive this document, please contact our customer service: Phone: +33 1 41 45 87 20