July
2005 S.I.H.PIC
The S.I.H.PIC chose the software product Global e-line to equip its users support centre. A single call number centralizes the incidents and the requests related to the hardware, software, applications and the network.
Read the whole story on-line
June
2005 Saint Gobain
Saint
Gobain deploys Global e-line to run its worldwide SAP skills center
: Saint-Gobain
Vitrage chose the Global e-line software package to accompany the
fast deployment and the support of its ERP, SAP at the international
level.
Read the whole story on-line
May
2005
Hewlett Packard Italy
Hewlett
Packard Services implements its "HP Outsourcing" Extranet
for customers whose IT infrastructures and networks are managed by
HP and its partners within the EMEA area.
Read
the whole story on-line
May
2005 Pfizer
The solution
Global e-line was integrated into Pfizer's intranet that becomes accessible
to the employees all over the world. Using a specific form by type
of request, Global e-line adapted quickly to Pfizer's incidents processing.
As a result, the users manage the application requests just like a
traditional internal helpdesk. Moreover, the software manages also
any requests such as support, trouble tickets, equipments, appliances,
account openings, staff changes or audit procedures.
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the whole story on-line
May
2005 CHU Bordeaux
April
2005 CNCC
The CNCC chooses Global e-line for the technical assistance of its
new Internet portal targeting 18,000 affiliates. The choice of Global
e-line solution stood out rapidly in relation to other European customer
support tools. Global e-line was deployed in less than two weeks,
thanks to its user friendly interface and implementation tools. This
allowed CNCC's 18,000 users to access an unparalleled customer service.
Read the whole story on-line
April
2005 Groupe Saint Gobain
The
SAP competence center of Groupe Saint Gobain has chosen the solution
Global e-line to accompany the deployment and support of its international
ERP. More than 100 users in 14 countries deployed in 10 days! Thus
Groupe Saint Gobain confirms again its technological choice with our
international solution.
March
2005
TUPPERWARE France
TUPPERWARE has chosen the technical and functional quality of the
software package Global e - line and the availability and responsiveness
of the BusinessLine consultancy teams, high level multilingual teams
who have been able quickly to take care of the European problem-setting
of TUPPERWARE. Global
e - line thus confirms, for innovative private and public companies
and organizations, the position as the first CRM/ERM alternative to
the best Anglo Saxon products.
February
2005 THALES SECURE SOLUTIONS
THALES decided to extend the use of BusinessLine software packages.
The BusinessLine Intranet CRM solutions are used by the BtoB Customer
Service at THALES to accompany sales and after-sales activities concerning
IT security products and services.
December
2004 ASPIAG Italy
With the Full Web CRM/ERM software Global e - line, BusinessLine
extends once more the presence on the Italian market, and makes a
breakthrough in a new sector: Mass-Market Products. ASPIAG, one of
the main actors in the mass-market distribution in Italy, has chosen
Global e - line for a Full Web customer support, multi-channel,
multi-service. This new reference confirms the rapid functional, geographical
and sector-based growth of BusinessLine. This success authenticates
the sales model build on geographical partnerships and strong business
fields and on the high level multilingual consultancy team of BusinessLine,
mastering simultaneously the small- and medium enterprise culture
and the engineering approach of major private and public international
accounts. Global e - line thus confirms, for innovative private
and public companies and organizations, the position as the first
CRM/ERM alternative to the best Anglo Saxon products.
