BusinessLine's ITIL® Solution

ITIL Consulting, Training & Audit

BusinessLine's consulting division offers you its ITIL Consulting, Training & Audit solution. The BusinessLine consulting division has intervened in more than 50 support centers and customer divisions in France and in Europe in less than 2 years.

Our consultants have acquired a know-how of implementing ITIL solutions, especially concerning:

Service Desk
Event management
Problem management
Configuration management
Change management
Management of new versions
Service Level management
Availability management
Capacity management.

Contact the ITIL team

ITIL Advantages

The advantages to be expected are:

An activity, which corresponds better with the company strategy, the customer demands and the users,
An improved service quality,
A justified service cost,
Known, common and integrated procedures,
Precise formalization of the roles and responsibilities of each participant,
An efficient reporting and continued improvement of the quality through key performance indicators.

ITIL & Global e-line

Global e-line, IT service management software provided by BusinessLine, takes into account the Best Practices of ITIL by suggesting a flexible tool, capable of completely integrating the ITIL procedures dedicated to IT services support. Global e-line can be used as the main management tool for the following procedures:

Event management
Problem management
Change management.

Thanks to it exceptional flexibility, Global e-line will allow you to formalize and easily exchange information with the other tools used for other ITIL procedures, such as:

Configuration management
Management of new versions
Management of service level agreements.

Discover Global e-line through a FREE WebDemo