About BusinessLine

Created in the late 1990's, BusinessLine is the European provider of the full web software package , specialized in Help Desk and Customer Support Centres.

BusinessLine allows its customers to improve:

• the management of their help desk in order to satisfy their users,
• the performance and the quality of their customer relationship management,
• the deployment of infrastructures or complex applications.

As BusinessLine places customers first, our expertise consists in efficiently providing solutions and services allowing our customers to build the best Customer services, key to the effectiveness of internal teams and the development of customer loyalty of external users.

BusinessLine's standard procedure assures the delivery, within extremely short time, of complete Customer Relationship Management solutions, thanks to the user friendliness of , its quick implementation and remarkable profitability. Moreover, its adaptability, direct consequence of the advanced technical choices, allows a simple and fast integration with the Legacy Systems.

Our experience allows us to gather and mobilize large skilled teams for the deployment of major multi sites applications. For each project, our teams implement certified tools and methodologies such as ITIL Best Practices.

A team of permanent consultants specialized in the CRM / ERM field is thus at the service of our customers, helping them to optimize the infrastructures, to increase the performance of their organization and to offer a better service to their users, at a competitive total cost. If necessary, BusinessLine's consultants help users to write their specifications sheet within the contract of prime contactor support.

Thus, BusinessLine is able to solve problems of many types and branches of industries and organizations (Large Accounts, Public Services and SMEs) and has demonstrated to the Public Sector (Health, National Education, etc.) and to the Private Sector (Industry, Finance, Telecommunications, etc.) its capacity to organize and mobilize tailored resources.

BusinessLine has recorded several years of profitable growth, leading to more than 30.000 daily users of its solutions, both in France and in Europe.

BusinessLine does not hesitate to compete with well-established corporations like Peregrine, Remedy, on which it regularly gains significant market shares.